Part of the Conservatory Outlet Network, the Lincolnshire-based business was recognised for exceptional customer feedback through the independent review platform, Feefo.
Announced annually, the Feefo Trusted Service Awards were created to shine a light on companies that have demonstrated an outstanding service to their customers. Businesses who meet the high standard, based on the number of reviews they have collected and their average rating, are honoured with an award.
In the case of James Oliver Conservatories, the company was presented with a Gold Trusted Service Award – the highest Feefo accolade available – for receiving an average rating of over 4.5 from January – December 2020. Sitting well above the qualification threshold, James Oliver received in excess of 50 five-star ratings during the period, culminating in a 93% total customer satisfaction score.
Tom Oliver, Managing Director at James Oliver Conservatories, commented: “We take tremendous pride in the customer feedback we receive, and we were all absolutely delighted to be recognised for the Gold Service Award. Everyone at James Oliver Conservatories is fully committed to providing the highest quality of service, throughout every stage of our offering. We recognise and understand the importance of using customer feedback as a means of continually improving our service and look forward to growing our Feefo score throughout 2021.”
Greg Kane, CEO at Conservatory Outlet Group, continued: “It’s always fantastic to see Conservatory Outlet Network members recognised for the outstanding levels of service they offer homeowners. The guys at James Oliver are a shining example of how to effectively use feedback to grow and develop both their sales and installation processes. It’s certainly no surprise to see them receive the Gold Service Award.”
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