We have a fantastic opportunity for an experienced Service Engineer to be responsible for resolving any issues which customers may have with our products.

You must be able to provide excellent customer service, be an ambassador of our Company, with a positive outlook and a strong focus on doing the right thing for the customer, creating win-wins and displaying energy and tenacity.

A flexible approach to working hours with the willingness to travel across the UK, overnight stays will be required.

We offer a competitive salary with a supporting benefits package including a van, pension and health cash plan.

This is a fast-paced evolving environment, so be prepared to adapt well to change.

Role Responsibilities

• To be responsible for resolving manufacturing or fitting issues with our windows, doors, composite doors, patios and bi-folds
• To provide excellent customer service
• To provide written documentation of the outcome of the service call detailing if a second visit is required
• To be responsible for ensuring quality work is always carried out
• To support Customer Services to assist with resolving production issues as and when required

Who We're Looking For

• Previous experience in all aspects of window, door and bi-fold manufacturing, including the fitting of doors and windows
• The ability to fit any miscellaneous hardware or fittings that may be required such as handles, hinges, glazing, letterboxes etc
• Excellent product knowledge with good problem-solving skills and the ability to identify cost-efficient solutions to problems
• Good customer service skills with the ability to apply a calm and polite approach when dealing with dissatisfied customers
• A clean driving license
• Good communication skills with the ability to communicate both verbally and written
• A self-motivated individual who has a can-do approach to work with the ability to get the job done in the required timescales
• A willingness to undertake further training with the ability to implement learning into your daily work

In return, we offer a good positive work environment, career progression, full training, a health cash plan, pension scheme and free parking.

To apply, please send your CV and a covering letter detailing your salary expectations using the form below.

Following unprecedented growth, we are recruiting an experienced Customer Services Assistant.  If you are looking for a role where you can provide an exceptional customer experience, do the right thing for our customers, create win-wins and display energy and tenacity, then this position could be ideal for you.

This is a fast-paced evolving environment so be prepared to adapt well to change.

You will have strong admin skills, be a quick learner, with excellent problem-solving skills. You will be efficient and friendly with the ability to develop excellent customer relations.   You will have the desire and passion to deliver exceptional customer service and the ability to make a difference. You will be highly motivated, with a “can-do” approach, enthusiastic and committed.

Role Responsibilities

• Working with internal and external departments to resolve our customer’s queries, and identify resolution of customer problems
• To respond to email and telephone communication in a timely, friendly, professional and efficient manner
• To develop your product knowledge, keep up to date with product developments and offer customer advice to the resolution of their queries
• To obtain and analyse all relevant information, dealing with product and service inquiries in accordance with the company guidelines
• Communicate on a regular basis with customers, keeping the customer up to date with developments and problems and checking the customer is happy with our service
• To deliver an exceptional customer experience

Who We're Looking For

• Previous experience of customer service in a manufacturing environment with relevant product knowledge would be an advantage, however, full training will be provided;
• The ability to resolve challenging and conflicting issues, and priorities is a must;
• You must be able to work on your own initiative, identifying the appropriate course of action and applying a logical thought process;
• Strong admin skills with a good working knowledge of Microsoft packages; 
• Excellent communication skills with the ability to develop good working relationships with our customers;
• Confident and professional telephone manner;
• Excellent problem-solving skills;
• A highly motivated individual with a can-do approach to work and the ability to “Make it happen”.

In return, we offer a positive work environment, pension, health cash plan and free parking. 

Please send your CV and a covering letter advising your salary expectations and why you are a suitable candidate.

We are recruiting a Yard Stock Controller, you will be responsible for the administrator and report on the stock position of the business to key stakeholders. You will understand and implement the full process of the Yard, ordering products, receiving deliveries, booking in stock; issuing out stock, profile checking and managing the completion of monthly stock takes within deadlines set.

We offer a competitive salary, depending upon experience with a supporting benefits package, including pension and a health cash plan.

This is a fast-paced and evolving department, so be prepared to adapt well to change and suggest new improvements and ideas that will further support the growth of the business.

Role Responsibilities

• To oversee and implement updated procedures for issuing out stock within the Factory and Yard ensuring items are picked in a timely and efficient manner working closely with the Production Team to identify any stock shortages
• Administrating and liaising with suppliers and transport companies to diarise and book materials being supplied
• To implement a robust stock control system, maintain correct stock levels and ensure no shortages arise
• To manage and liaise with purchasing and suppliers on goods inwards discrepancies and returns where applicable
• To control, track and issue works orders to the picking team, prioritising the requirements alongside set production requirement dates
• To develop, assess, update and maintain all SOPs and risk assessments within the Yard
• To manage monthly stock take counts, ensure that stock take sheets/tablets are prepared and issued promptly and the completed sheets/tablets are returned to the Purchasing Department
• To work closely with the Yard Manager and Head of Purchasing to ensure all stock levels are kept up to date and stock levels are continuously updated to reflect the business needs
• To coach and mentor staff team, initiating, coordinating and enforcing company systems, policies and procedures

Who We're Looking For

• Experience of the window industry with sound working knowledge and experience of working in a similar role in a fast-moving company
• Experience in monitoring stock levels and able to implement new initiatives and effective processes to manage products and timescales
• Strong people management skills; an assertive, confident individual who can manage a team and gain respect from colleagues with the ability to coach, mentor and motivate the staff team
• To be fully competent in all areas Yard, with the ability to identify and develop and manage process improvement through attention to detail
• Strong leadership skills, with excellent planning, organisational, decision making and problem-solving skills
• Excellent IT skills
• Yard experience would be an advantage but not essential

In return, we offer a positive work environment, pension, health cash plan and free parking.

Please send your CV and a covering letter advising your salary expectations and why you are a suitable candidate.

Working in our manufacturing hub, no two days are the same for Josh Beaman. In his Career Spotlight video, Josh talks about the skills you need to succeed as a fabricator and what his proudest moment with the company has been.

After joining Conservatory Outlet as an apprentice, Natalie has since gone on to secure a full-time position in the company as an Order Processor. In her Career Spotlight, Natalie discusses how supportive the entire Conservatory Outlet team is and how that culture has helped her develop her skills.

Driven by a desire to continuously improve processes and procedures, Head of Technical, Quality & CI, Scott Brittain has made an immediate impact since joining a few months ago. Backed by a supportive team, Scott's found that if you're able to manage your time and be consistent, you'll thrive at Conservatory Outlet.

With an interest in joinery from college, Gary joined the Conservatory Outlet team and has progressed up to the position of Production Supervisor where he oversees our dedicated roofing team.

Tohid is a Project Specialist here at Conservatory Outlet, working in our IT Department. During his time with us so far, he's developed his skills and grown to be a vital member of the Conservatory Outlet team.

Ben was drawn to working at Conservatory Outlet due to his role's scope for development and variety. He's seized that opportunity with both hands and since joining us an apprentice has become a full-time members of our Purchasing Department.

Since joining Conservatory Outlet, Craig Taberner hasn't stopped learning or striving for quality. Now a Production Supervisor, he's is responsible for ensuring newcomers to the manufacturing team have that same mindset,  drive for continuous improvement and desire to make class-leading products.

"It's like one big family", that's what Darren Taylor has to say about working at Conservatory Outlet. Being with us for over six years now, Darren's risen up and has recently been promoted to the position of Warehouse Shift Manager, and he's delighted with the faith everyone has in him to make a difference across the business.

Joining Conservatory Outlet as an HR Apprentice studying towards a Business Admin qualification, Karla's improved her knowledge of the business, communication skills and confidence. Since recording this Career Spotlight video, Karla's accepted a permanent role with the team and is continuing her personal and professional development.

A supportive and collaborative environment is crucial to any company's success. Michelle, the Office Manager here at Conservatory Outlet, explains how our positive culture has been a benefit to her and her career.