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Complaint Procedures

If you’re not completely happy with our service we’d like to hear about it, that way we can put it right.

We do everything we can to make sure our customers get the best products and the best service possible, however, sometimes we may not get things right first time.

We want to:

  • Make it easy for you to tell us what went wrong
  • Give your complaint the attention it deserves
  • Resolve your complaint fairly and without delay
  • Make sure you are happy with how your complaint was handled.

How to make a complaint

If you do wish to get in touch with us regarding a complaint, then it’s totally up to you how you do it. We make provision to capture complaints no matter how they might arrive. Below is further information regarding how to get in touch should you wish to make a complaint.

IN PERSON

Conservatory Outlet Limited
The Cutting Room
Thornes Lane Wharf
Wakefield
WF1 5RF

IN WRITING

Complaints Department
Conservatory Outlet Limited
The Cutting Room
Thornes Lane Wharf
Wakefield
WF1 5RF

BY TELEPHONE

Tel: 01924 239813

Complaints can also be submitted using our online form which appears at the bottom of this page.

How long will it take?

We will aim to resolve your complaint straight away but if we can’t, we will contact you within 5 business days to tell you:

  • Why we have not resolved your complaint
  • Who is dealing with your complaint
  • When we will contact you again.

We will usually resolve your complaint quickly but if it’s complex it may take longer. We will keep you informed on a regular basis but if you need an update please call us on the number above and ask to speak to the person dealing with your complaint.

Want to get in touch online?

If you have a query or issue about any of our products or services you can contact the Customer Services team by completing the form below.

Your details
Enquiry type
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Speak to our Customer Services Team on 0131 677 0866.

Our friendly team will be pleased to help with any questions you may have.
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