Once your products are installed, your Premium Retailer will remain on hand to help look after you and your products for years to come. It’s all part of the service.


Each retailer within the Conservatory Outlet network will offer you an exceptional guarantee on your purchase and installation.  You won’t find a more comprehensive guarantee anywhere in the industry.

With installation and moving parts also covered, your guarantee offers you complete value for money, and added reassurance that your products will look and perform at their best for many years.

Envisage Flush Windows - Monkey Tail Handle


Maintaining your products is a vital part of ensuring that they continue to operate properly years after they’ve been installed. Regularly cleaning and checking your items ensures they not only look the best but also helps keep them in good working order too.

We have created a series of hints and tips to help homeowners keep their windows and frames in perfect condition – please see our Helpful Guides section for more.

Aftercare - Cleaning


Condensation appears when moisture in the air meets colder surfaces, such as windows. It’s a common assumption that when condensation forms, there must be a problem.

In fact, the opposite tends to be the case! If condensation forms on the outside pane of your windows it means that they’re performing as they should – keeping the cold air out and the inside of your home warm and comfortable.

Only if you see condensation appearing on the internal panes of a double- or triple-glazed unit should you be concerned.

For more information, visit our section containing our guides and advice.

Aftercare Condensation


Discover your local showroom, featuring a stunning collection of super-energy efficient windows & doors, and a beautiful array of conservatories, orangeries and home extensions.  Get a feel for what you like and be inspired with expert advice from our Premium Retailers who can really help you on your journey.


If you have a query or issue about any of our products or services you can contact the Customer Services team by completing the form below.

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Want to speak with an Advisor? Give us a call on 0131 677 0866

Our friendly team will be pleased to help with any questions you may have.