Customer Testimonials

Very smooth process, always prompt replies to any questions. Delighted with our new windows are door. Thank you.

We had bifold doors installed in our dining room. From start to finish the Bon Accord Glass team (sales, planning, engineering, installation and follow up) were very pleasant, professional, supportive, reactive and very hard working. On the day of installation the temperatures were around 22deg. The guys worked nonstop throughout the installation, from first thing in the morning until completion early evening. The professionalism and quality of workmanship was second to none. Also the quality of the product is outstanding. There were only 2 minor snagging issues which were both assessed by a personal visit by the manager. They were fixed in a very short timeframe with no fuss whatsoever. Again an example of Bon Accord Glass professionalism. Absolutely value for money, we couldn’t be more pleased with the overall experience and quality of the end product, ( 5 Star).

Overall good quality products and service.

I only required one window to be replaced, from start to finish I was dealt with very professionally, everything was explained very clearly as to what to expect at every stage. The two lads who installed the window done an excellent job and every thing was cleared up inside and outside and no cleaning was required by me. They explained how the window operated and showed me the work that the builder would be round to carry out. The builder came in and completed the work leaving every thing once again clean and tidy, payment method was simple and received my guarantee and care package within a day of making the payment. At every stage I was very pleased with the service I received, if I need to replace my other windows or doors at a latter date would have no hesitation in using Bon Accord Glass again and certainly will recommend them to other people.

My husband and I have been more than pleased with the attention and workmanship we received from staff at 5Star from showroom staff, sales advisor, workmen and office staff. All staff gave us the most consideration especially under the current COVID 19 restrictions! We aappreciated all they did!

good job

I was treated well and very pleased with goods. The fitter I had (MIke) was a nice person and did an excellent job. I will continue to employ this firm, when I am able to afford it.

Excellent service, very impressed.

The service we recieved was second to none, our house was imaculate when they left, they spotted a crack which was not really visilble and replaced it. I would recommend bon accord glass to anyone

Excellent product and fast, efficient installation.

Very professional good to go.

The only complaint is the lack of pre paid addressed envelopes to return such things as guarantees paperwork etc. This detracts from an otherwise excellent service.

Very prompt, speedy and in the circumstances. Very clean.

Minor issues dealt with in a quick responsible manner, the issue being dirt trapped between the glass panes, inspector agreed and replacement being expedited at the earliest convenience

Very pleased with our new front door and patio doors workmen did a very good and tidy job.

Excellent.

Brilliant service and delivery from Bon Accord Glass......from Graham Gilbert's initial visit to the installation from David Gibson & Jim Forbes. Guys were ready to go bang on 8.00am and very tidy both doing the work and tidying up at end of each day. Highly recommend and delighted with our new windows and doors.

Very delighted with our product. Good workmanship.

On time. neat and tidy workers. Good product.

Professionally done.

Great value and good service even in lockdown.

Over last few mths ,we changed windows & door . Both occasions were professional, punctual, polite & tidy, from the sales department , installers, builder, painter & inspector. Delighted with finished result & also know ,should any problems arise , we’ll get as gd a service again .

Third time I have used Orion and now completely refurbished home. What an excellent firm!

Good, quick job done by fitters.

From initial contact through to completion the whole process was smooth and trouble free. Everyone arrived on time for each visit sales, survey and fitters. The fitters were excellent. Very pleasant they did an excellent job and when finished there was not a bit of mess to be seen. We are really very pleased. Would certainly recommend this company.

There was an unavoidable delay due to the 'lockdown'. However as soon as it was lifted our installation was completed and it was well worth waiting for.

Very impressed with the timescale. 15 days to construct over 5 weeks.

Very happy with my door.

Great service as always.

Very good throughout. When a fault emerged and door lock the response of 15mins was outstanding.

A very smooth process from ordering right through to delivery and installation. On site replacement was performed by Dave Gibson and James Forbes both of which were very approachable, skilled and very tidy. Even though they are not the cheapest in town, I would have no hesitation in recommending Bon-Accord Glass for their quality and workmanship

Very pleased with overall look stunning.

An excellent company to deal with from all the people involved with the process. Your reputation as a top class firm is well deserved. Thank you.

Previous experience of Bon Accord so did not hesitate to use them again to fit new front door. Same installer who had been before and could not fault any aspect of his visit. Very thorough in sanitising all areas he had had contact with including the door keys. If we required future work we would certainly use Bon Accord.

Excellent throughout.

We are highly delighted with our sunroom it is very smart and it is comfortable and wish we had done it years ago.

We love our new front door and it has totally changed the façade of our house. It also feels much more secure. We had a good correspondence with Eden windows.

Very pleased with the quality of the doors. Made a big difference to our lounge.

After paying for 2 doors from another company and then receiving many unresolved issues with them It's been lovely to have my windows replaced in such an effortless manner. I was able to leave the key and return to a finished very good job.

Good workmanship and product.

Purchased from 5 Star in Kidderminster. Used for 3rd time. Excellent work and customer service 1st class would recommend very strongly.

Excellent service from start to finish.

Well coordinated job from start to finish. Good product at a fair price. Workmen polite and accommodating. Would recommend Bon Accord.

From start to finish this was a perfect job. The 2 installers were so helpful, polite and very tidy. Raymond & Robbie did a great job. We would have no hesitation in recommending Bon Accord Glass to all friends and family. Thanks again for a super job. Kind regards Bob & Kathleen.

From start to finish, we found all staff very knowledgeable , concise, very pleasant and supplied the service & workmanship we had hoped for, & within our budget .

Our project comprised the replacement after 29 years of 19 conventional wooden casement windows, 3 doors and 1 patio door with modern uPVC units and a composite front door. The order for the work was placed with Bon Accord Glass (BAG) in mid-March 2020, manufacture was completed in May but installation was delayed until late July due to the ongoing pandemic; an excellent achievement given the various restrictions in place throughout the period. All seven tradesmen who were engaged on the installation worked competently and efficiently completing the work tidily and professionally. We were impressed by the punctuality and work ethic of all joiner, painter and builder tradesmen, leaving no room for any complaint on our part. A couple of minor glitches were quickly and seamlessly remedied. We would have no hesitation in recommending Conservatory Outlet windows and New World doors, and BAG’s installation work to others.

Job well done. Would recommend.

The third attemt to install was lucky for me. The fitters did an excellent job.

Excellent service.

Very professional service

Your product, service and in particular your installers are a credit to your company. Thank you

Excellent service from

Excellent. Thanks.

Excellent quality and friendly service.

First time in dealing with Amber and would deal again.On time clean and efficient.Follow ups prompt and dealt with without any fuss.Roger Bassham

We've purchased from you before, which was the main reason we came back. Any time we spoke with someone, they were very polite and friendly. The installation guys were running late, and it took us to phone to find out the position, but received a response very quickly. As usual, the overall experience, was as expected and standards maintained since we purchased our first door approx 15 years ago.

First class in all areas! Since my first experience with Bon Accord they will always be my first choice in the area. My French doors and windows were installed two weeks after the survey despite the current COVID issues. Fantastic team!

Everyone at 5 Star was wonderful, as ever. From initial consultation to fitting - the finished product looks fantastic and staff were always spot on time and polite and friendly.

Excellent quality and workmanship. so pleased decided to have another door replaced !

Very good service.

Excellent from start to finish.

excellent communication,nothing was to much trouble ,great workmen. could not fault any thing. First class job, very confident in them from the first meeting highly recomended john clarke

Organisation over phone was very good and a rep. came to my house to process job. The work men arrived exactly 8am and were very polite and tidy. I have used Bon Accord Glass before and they are very professional and efficient and would recommend them to anyone.

Your website page appears to be obsolete!

From start to finish everything went smoothly. Richard was our sales adviser. He was so polite and knowledgeable. He didn't give us the hard sell that we recieved from other companies, he was honest and laid everything out and left the decision up to us. We had a few months to wait due to lock down but Bon Accord kept me up to date on what was happening and when they were able to open again. Lesley was great with info on how everything worked ie, where the builders would start and how long everything would take. I am 8 months pregnant and was feeling stressed about the windows and doors getting done so late in my pregnancy, however the joiners were fab, they came in and got cracking, and did a great job on tidying up at end of each day. They worked super hard. The painter was excellent. He did a great job and he also helped me take in my shopping delivery and take toy boxes down stairs for my daughter, he also moved some furniture for me. He really didn't need to but insisted. The builder was super too, very polite and did he job in no time. Thanks very much to Bon Accord. I will definitely recommend to everyone and anyone about the this company.

This is the second installation by you. I don't hesitate to recommend you. Always an excellent quality installation.

Very good company to deal with.

very pleased, especially with fitters.

Quality product at a great price. All contact with the company friendly and professional. Fitters arrived on time and their work was second to none. Delighted with complete package.

we were very happy with the installation, particularly the person who installed the door. He was very helpful and professional.

Great job under very difficult times.

First class.

Excellent job done for us. Delighted in everyway. Great poduct.

Excellent service throughout despite delays caused by COVID19.

Fantastic service, superb product and amazing installation.

Good job. Well done.

In the midst of COVID-19 lockdown having looked at my existing dining room door a lot...I decided I wanted to get new French doors for the room. So as soon as things were open at the beginning of June I called and asked for a quote - a sales person came out to talk over the options/colours etc. once agreed, we had a joiner out to do full measurements a few days later - then I got a call to say they would be able to fit on the 17th July. 2 fitters arrived at 8 am as agreed and were gone by 10.35 with no mess, no waste - leaving me with lovely new doors. From start to finish the service was spot on, polite, friendly and efficient from all the people I spoke with and were involved I know it is only a little project but it has made a huge difference to my dining room and I am delighted. Thank you.

Exceptionally professional and helpful throughout the whole process from initial contact to installation. I was kept up to date throughout the whole process. Excellent workmanship. Couldn't be happier.

Already have recommended to friends and family

Very pleased, good advice from rep and installed to high standard.

Fantastic products and service. Couldn't be happier with the finished job.

Very good. Made the conservatory lighter and the living room.

Window 2020. Patio door 2018.

Excellent windows and fitter.

The two fitters wore excellent from start to finish.

Exultant customer service right from the start to the end. Everyone is very helpful, polite, arrived when they said they would and at the agreed times. I highly recommend using Orian Windows to anyone and will be back in the future. Thanks again for making the whole process even at this strange time completely hassle free and our new door looks amazing.

The sales advisor was great and to the point - I didn’t feel pressured and explained options etc. Raymon and Robert who fitted the windows were lovely, kind and did a great job. The builder was lovely and did too! Everyone I have dealt with has been amazing and so lovely and I would highly recommend. The cleaning after was good, but I did have to go around after to finish (remove excess outside and marks etc). I know they are busy and did spend time cleaning after they finished. Thank you to the workmen - they were really professional and friendly and it really put me at ease. They are a credit to the company!

Very professional service received from the initial consultation, the workmanship and service. Ours was the first job since restrictions were relaxed since lockdown, the staff were particular with additional health and safety measures that had been put in place. A job well done from start to finish and we would have no hesitation in recommending them to family and friends.

Excellent service.

Expertly fitted by well mannered installers. Nothing was too much trouble. Would recommend this company to others.

Excellent job done.

The team were extremely efficient, very tidy and paid attention to detail when completing the job. Door looks great.

Disappointed that 'Graphite' handles were not available for the patio door. Otherwise very good.

This is the first week back after the Covid19 shutdown that Bon Accord was working, and we were kept fully informed of the initial delay and restarting process. The team that arrived to fit 10 windows (in 10 different rooms) were very professional and managed well under new Covid19 working guidelines. This is the third big project Bon Accord have done for us over the last 20 years, and we continue to be very satisfied with their work.

The project was the replacement of an old bedroom window with a new one. The Sales Advisor was really helpful, came to see us out of hours, so we could fit the appointment around work, which was really appreciated. She was very helpful, gave us a good price and the work was carried out and completed very quickly (despite lockdown getting in the way!). Communication was as good as ever and we're very pleased with the final result. Would highly recommend (and have done!) 5 Star Windows & Conservatories.

Great company and staff. Lovely job and very pleased with the new doors and windows. However, would have liked more options on coloured glass panels in front door.

Initial problem on measurements of one window. Problem soon rectified and new window installed no quibble.

We would like to thank everyone included from the initial quotation to the end product. Excellent service by all concered, Mike and Dave were excellent fitters extremley pleased straight to the job and completed quickly. Thank you all so much.

Special thanks to Sam and Dave (installers), they did an amazing job, very neat.

The service was excellent. The two lads who came to fit it were friendly, hard working, clean and tidy in their work.

Excellent service and installation. Very impressed.

Excellent job!

Kevin and Stephen were very professional and friendly. Very pleased with workmanship.

Kevin and Stephen were very professional and friendly. Very pleased with workmanship.

After door had been fitted got the call for money same day, could have asked if all okay with product and service. Bit of a hurry to get the money.

Fantastic job. On time. Superbly finished and tidy.

Previously used West Yorkshire Windows for Conservatory, other windows and doors.

Excellent service. Very informative salesmen. No pressure. Good communication, very happy with installation and product.

We just wanted to drop you a line to let you know how pleased we are with the windows and door that were installed. We would especially like you to pass on to the management of the fitting department our thanks to the two fitters who performed the installation. They were very professional and a pleasure to meet. They respected social distancing, made the minimum of mess, cleared up after themselves and took great care with the windows. They really were a delight. Thank you. Kind regards. Nigel and Elaine Passey