Customer Testimonials

The team were extremely efficient, very tidy and paid attention to detail when completing the job. Door looks great.

Disappointed that 'Graphite' handles were not available for the patio door. Otherwise very good.

This is the first week back after the Covid19 shutdown that Bon Accord was working, and we were kept fully informed of the initial delay and restarting process. The team that arrived to fit 10 windows (in 10 different rooms) were very professional and managed well under new Covid19 working guidelines. This is the third big project Bon Accord have done for us over the last 20 years, and we continue to be very satisfied with their work.

The project was the replacement of an old bedroom window with a new one. The Sales Advisor was really helpful, came to see us out of hours, so we could fit the appointment around work, which was really appreciated. She was very helpful, gave us a good price and the work was carried out and completed very quickly (despite lockdown getting in the way!). Communication was as good as ever and we're very pleased with the final result. Would highly recommend (and have done!) 5 Star Windows & Conservatories.

Great company and staff. Lovely job and very pleased with the new doors and windows. However, would have liked more options on coloured glass panels in front door.

Initial problem on measurements of one window. Problem soon rectified and new window installed no quibble.

We would like to thank everyone included from the initial quotation to the end product. Excellent service by all concered, Mike and Dave were excellent fitters extremley pleased straight to the job and completed quickly. Thank you all so much.

Special thanks to Sam and Dave (installers), they did an amazing job, very neat.

The service was excellent. The two lads who came to fit it were friendly, hard working, clean and tidy in their work.

Excellent service and installation. Very impressed.

Excellent job!

Kevin and Stephen were very professional and friendly. Very pleased with workmanship.

Kevin and Stephen were very professional and friendly. Very pleased with workmanship.

After door had been fitted got the call for money same day, could have asked if all okay with product and service. Bit of a hurry to get the money.

Fantastic job. On time. Superbly finished and tidy.

Previously used West Yorkshire Windows for Conservatory, other windows and doors.

Excellent service. Very informative salesmen. No pressure. Good communication, very happy with installation and product.

We just wanted to drop you a line to let you know how pleased we are with the windows and door that were installed. We would especially like you to pass on to the management of the fitting department our thanks to the two fitters who performed the installation. They were very professional and a pleasure to meet. They respected social distancing, made the minimum of mess, cleared up after themselves and took great care with the windows. They really were a delight. Thank you. Kind regards. Nigel and Elaine Passey

We have recently had a second phase of windows and doors installed at our property by County Home Improvers. With 20 Windows and 4 doors to be installed, it was a big job taking over 2 weeks. Once again we were really impressed with the installation job by Kevin and Mitchell. They were considerate, tidy, friendly and organised throughout and once again the skill and care taken with every aspect was impressive. We are delighted with the final job which was exceptional, making a real difference to our home. Well done the whole team Regards Stephen & Francesca Giles.

This company has built a conservatory for me at the rear of the house about 4 years ago. This is a new one at the side of my property. The company are first class I wouldn’t hesitate to recommend them . A friend of mine is having one built at the moment from my recommendation. Thanks 5star for your outstanding service.

Excellent service from start to finish. The initial consultant got all the details and was always available to talk at anytime. Love my new conservatory. First class workmanship.

We are very pleased with our door.

Great company to do business with. Highly recommend them. The front door looks fab.

Sonia, my daughter has previously had her full house - new windows and door fitted by you. We were going to look around but Sonia recommended you. We were not disappointed.

This is second time using 5 star, definitely after first experience would have recommended but after second occasion definitely not due to appaling after sale customer service and no acknowledgement from managing director after complaining about this matter.

Very good work.

Very good.

Very good service. Friendly.

I went to Bon Accord Glass for replacement windows and door because I’d Gone there before for patio doors and had a very positive experience. From the initial contact with Richard, the updates from Lesley and the installation from Roy and Chris, the entire team were a pleasure to deal with. Delighted with the service.

Could not be happier with our new windows and door. Fast, efficient installation and you would hardly know anyone had been the installation team were so tidy. Feels like a brand new home now

My late husband always dealt with Amber home improvements and I needed some new double glazed windows so naturally chose Amber. Some of the large sash windows had to be fitted from the inside because of the reveals and shutters inside. This was no problem for them and right from the initial meeting through to the fitting they were the upmost professionals. They were polite, understanding and friendly. The fitters left no mess and apart from the great new windows youwould never no they had been here. Very, very impressed. Thank you Amber

Professional and friendly from start to finish.

Generally very happy with the finished result. Carl got the brief right and the fitters were excellent.

First class product. Excellent people all round. Irritating snags in all three jobs commissioned to date.

1st set of installers poor 2nd set sent to rectify mistakes of 1st set were much better in every way.

All okay, efficient, ll done in 3 hours.

Excellent service and product

Our windows have now been finished and I have signed and returned with Jim, the letter that needed signing on completion of the work. We would like to express how wonderful Jim has been. Our house is not straightforward and he gave every window the extra care that was needed to fit them in a sympathetic way. After the first few days of different fitters turning up it was wonderful to have Jim as a constant here. He was always on time in the mornings, polite, careful to cover our belongings and always tidied up at the end of the day. Nothing was too much trouble for him and we can not thank him enough. We are very happy with our new windows and we now feel as though we have a new house!

Installation process would benefit from regular quality control. Pre-installation could benefit from quality control on products before leaving warehouse.

Excellent service from start to finish. Would recommend to others. Thank you

Excellent service from initial enquiry to installation - in torrential rain.

Amazing service start to finish. No hassle, tidy, quick. Great professional job.

Very proffessional but easy to talk to and knew their stuff

We have dealt with Mitchell Glass for over 30 years and have always been entirely satisfied with the work they have carried out for us.

The whole process from start to finish was easy, well-explained and good value for money. On installation of our front door, the workmen were unable to reattach our alarm system to the new door, but 5* happily refunded the cost of our electrician to rectify this. We have been extremely pleased with the door since we have had it.

Excellent service from first contact to completion of work. All staff very helpful, will use the again.

Excellent installation, trouble free and modern profile suits large space.

Work men were really friendly and went above and beyond there job.

Delighted with the finish of our windows and doors. Installation. Went to plan and workmen were excellent

Excellent.

Excellent.

Excellent Service and Products

Excellent product and professional survey and professional survey and installation team. Very pleased.

Repeat customer, same excellent and friendly service with competitive price for a quality product.

All very straightforward from first discussions through to installation.

We have used Mitchell (Glass) Limited previously for a front and patio doors and the whole experience has been excellent. We got the same high quality service for our windows and would happily recommend them to anyone.

Excellent service from start to finish.

Mike the sales manager was very helpful and not pushy. Eamon and Tyler were first class fitters, very friendly and professional. Office back up staff very helpful and responsive. Would recommend 5 Star to others.

I ordered a new front door, and the lead time was exceptionally quick, and there was no delay once I had that date. I had a call to confirm the date and time, and on the installation date the 2 joiners turned up on time and quickly set to work. They were so professional, and tidy, as well as just getting on with the job.. I am so impressed with my new front door, it is very good looking, and extremely well made. Its a wild and windy day here and i live on top of a hill, and yet I can hear no noise of the weather outdoors. I can tell already that this new front door is going to make my house very cozy an comfortable, and most importantly I will feel 100% safe and secure. I am so glad I chose Bon Accord Glass for this project, and would definitely recommend them to anyone!

Previous customer and will definitely use again.

Delighted with my new windows and doors. Wouldn't have any hesitations recommending crystal clear windows.

Beautiful windows, although insert T-bar was a bit disappointing. Mistake on bay window, however resolved very well.

We are returning customers due to our complete satisfaction with our original purchase 3 years ago. We have now replaced our windows, front door and patio doors and both experiences have been flawless and professional. I am sure there must be other companies who would provide a lower price product but we are delighted with our purchase and the value for money. The workmen who came were efficient, prompt and tidy. There was no fuss or disruption and the finished job looks great and has improved our insulation over our older windows. I'm delighted that we don't have to think about future maintenance too. I would definitely use Mitchell Glass again and will have no hesitation in recommending them to friends and family. Because it is a family company the whole service is just so much more personal.

Excellent services. Very professional.

The sales team were very good at helping us choose our french doors. We had a problem when we were given a fitting date due to scaffold being around our house as we were having our roof done and that seemed to take forever. The company were very good and waited until the scaffold was removed before giving us another date. The workmen were very friendly and left the garden and work area clean when finished. Would definitely recommend this company to anyone who asks

I found the whole process very good. The workmen who installed my garage door were first rate. The advisor who came to my house put no pressure on me. My only niggle might have been the process took longer than I was told but as I was in no hurry it did not bother me. I will certainly use Bonaccord Glass if I need to.

We had a new front and back door which we really love.The man who fitted it was lovely and we are very pleased with the end result

The white flush window replaced brown wooden ones. They look absolutely amazing. SO pleased with the design and appearance.

Extremely professional, attention to detail throughout.

Very satisfied.

A fabulous first class service provided from beginning to end. We will certainly be recommending you to family and friends. Thank you.

Polite friendly work completed to a high standard.

Jim did a really good job, friendly fast efficient and very tidy. Please thank him. Service excellent starting with Jon and finishing with Julie and Jim in-between. So pleased with handles and sorry for changing our minds.

First class professional service.

First class service. Highly recommend this company.

Professional, reliable and trustworthy company. Delighted with my new windows. Well done Crystal Clear.

Pennine have just completed my project of new flush fitted windows, patio door, composite back and front door. Two fitters arrived early and completed project over two days. They were very polite and efficient and cleared the mess as they worked. They protected my furnishings and offered helpful advice on maintainance. I am completely satisfiedwith products and found the whole experience trouble free. I would recommend Pennine without hesitation.

We had 2doors, 2bay windows and 12 windows fitted with Pennine, what a great service from Billy and the other 3 lads(A team) took only 1day to do project. Would recommend Pennine.

From start to finish everything went according to what we were told at first meeting. work was completed on time & workmanship was first class.

I had all of my windows and front door replaced by Pennine Home Improvements. The job was completed in 3 days, which was great as it meant it was all completed the weekend before Christmas. This job included scaffolding and bricking up which they used sub-contractors for - they were also great. The lads were lovely and very helpful, as were the people from the office. Wouldn't hesitate to recommend this company!

I thoroughly recommend Pennine Home Improvements. I was a bit nervous committing to such a big project, but the team at Pennine answered all my questions, made sure I was really happy with the plans and made it a hassle-free experience. I was kept well-informed of progress and found all the staff and workmen to be polite and professional. Some of the work was delayed due to bad weather - but it was quickly re-arranged and was still finished quicker than I expected. I am thrilled with my fabulous new orangery - thank you!

Great job done promptly with minimum fuss!

The salesman at Mitchells was very friendly and welcoming and also very knowledgeable of the product and able to advise us and answer all questions clearly. He was also straightforward and honest - no sales ‘pitch’ - which was greatly appreciated. The fitters were friendly, polite and punctual and completed both days of work surprisingly quickly and efficiently. The new doors look really lovely and we are very pleased to have chosen Mitchells to supply and fit them for us. My overall experience is that the company is ‘First Class’ and we will definitely recommend them to others and choose them again for future projects.

Very happy with my new windows from Crystal Clear Windows.

Wonderful company to deal with. Terrific fitters and lovely finish.

This is our 3rd installation with this company.

Whilst the whole service and products have been great I am particularly grateful to the fitters. They explained everything when asked and perhaps more importantly they located three minor issues which they reported and had remedied quickly and efficiently. It was a no-stress experience on our behalf and we're really happy with the end result.

Professional and excellent instalment.

Great job, really pleased.

This was the second time I'd used 5 Star, they'd previously replaced all the single glazed windows and doors. Following a small extension about 5 years ago, where the builder (no longer in business) had fitted a set of bi-folding doors from an unknown source and which have been nothing but a problem since fitted I decided to have them replaced. 5 Star were quick to respond and provided helpful advice etc. They fitted a set of sliding doors very quickly and efficiently. The doors are of high quality as are the handles etc. A job well done. I'd have no problem in recommending them.

Perfection, so very happy with the whole experience will definitely recommend.

Added a conservatory to our home in 2007.

Overall experience very good.

A very organised and well run company and their fitters are a credit to it.

Very pleased again with West Yorkshire Windows.

Good service.

Fantastic build from start to finish.

Great people and very helpful.

Professional and extremely helpful from the start of the process to the finished product. Would definitely recommend and use again.

Very impressed with workers. Arrived just before given time and had job all completed, tidied up behind them within a good time frame. Chatted away but did not stop working whilst they did. Polite and respectful of our home. Very pleased with the completed job.

Good quality door. Well fitted.

Excellent service overall. Reactive and very professional. Knowledgeable staff Impressive showroom.

Absolutely brilliant service, workmanship was A1, treated with courtesy and good manners all the way through and no mess to clear up. Thankyou 5 Star and special thanks to fitters Stuart and Mark

I have been very impressed with my new windows and doors from 5 Star Windows & Conservatories. No pushy salesmen but good honest answers to all my questions and concerns. Double Glazing Companies have a bad press normally but this company makes you feel comfortable and reassured with your purchases. From making my enquiries and getting other quotes tis company came out tops! Also had great reviews from other acquaintances and friends who have used them in the past. Thank you 5 Star I feel like I have a new house and I have had plenty of compliments about them.

Our new door was installed by two members of Bon Accord staff, they were well mannered and very professional they arrived on time the workmanship was excellent. We were well informed about the use of our new door and information on out the new keys. We are very pleased with our new door fitted to a high standard which has improved the look of our home. We would definitely use Bon Accord glass again .

Front door installed, job was very well done. But a crack in the door after installing was found, waiting for replacement.

Excellent service and stress free from start to finish! New windows are a great improvement to our home.

This was a big deal to my wife and I changing our windows and doors but there was no need to have any concerns, from initial contact to the end of the process has been seamless, nothing was a problem to any of the Bon Accord employees. Highly recommend them and add that to the quality of the workmanship and product, just by seeing the new windows and doors fitted would be recommendation enough.

Neighbours and friends have been very complimentary of the work Orion have done. I also am very pleased with the standard and quality. It has transformed the appearance of my house whilst also making it warmer. Thank you. However, I and my 'observant' neighbours are of the belief that first appearances are vitally important. Can you imagine how my heart sank and was horrified when your fitters first arrived. A filthy van and fitters in equally filthy work clothes. Not a very professional appealing sight at all. 'Cowboys' were my first thoughts - not born out with the finished job thank goodness. But oh how your image plummeted in those first minutes.

Fitters were excellent. Clean and tidy. All done in three hours. Excellent service.

Excellent - tidy, efficient, quiet and considerate. Thank you