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Committed to customer care

Conservatory Outlet are committed to providing high quality products and services for all our Premium Retailers and their customers. We want to make it easy for you to get in touch with us, whether you’re a new, existing or returning customer. If you’re not completely happy with the service you have received we’d like to hear about it, that way we can help put it right.

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Conservatory Outlet customer promises

At Conservatory Outlet, we supply exclusively to a close network of vetted and approved local independent specialists, so you can be sure you’ll receive an excellent personal service.

What it means to be a Conservatory Outlet Premium Retailer

Experts in their field

We only work with the very best retail installers, each operating within their own exclusive trading area of the UK.  You can be sure your local Premier Retailer has been vetted and approved by Conservatory Outlet to adhere to excellent standards, covering all aspects of your journey from enquiry handling and sales through to surveying, installation and aftercare.  This means ultimate peace of mind from the very outset.

Local knowledge

Working with one of our Premium Retailers gives you all the assurance and backing of a national manufacturer, whilst also safe in the knowledge you’re dealing with a local business with local knowledge, experience and references.

As well as offering friendly help and advice, your Premium Retailer will have a local showroom on your doorstep, so you can see, touch and try before you buy.  The perfect place to be inspired.

Exceptional guarantee

Product quality, customer service and unbeatable value for money are at the heart of our success. We use the very latest computer technology to manufacture products that meet the industry’s ultimate quality assurance standards.  That’s why your Premium Retailer will offer you an exceptional guarantee on all its products and installations, so you can relax in the knowledge your home improvements will look and perform at their best.

Price promise guarantee

Our Premium Retailers will always offer an honest and transparent price whether you’re looking to replace a single window or build a beautiful new home extension.  Working with a Conservatory Outlet retailer, we promise no gimmicks or bogus ‘one-night-only’ deals – we’re so confident in the price of our products, that if you find a like-for-like quote elsewhere, your Premium Retailer will match it.  Simple.

Speak to our Customer Services Team on 0131 677 0866.

Our friendly team will be pleased to help with any questions you may have.
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