The West-Midlands based business, first established in 2002, became part of Conservatory Outlet’s network of independent retailers back in 2011 and has seen turnover continue to grow at an impressive rate in the years that have followed.
Having navigated a particularly difficult political climate across the last decade, 5 Star have experienced rapid and continual growth over the past five years and recorded sales figures in excess of £8m nett for 2020, up from just under £3m nett in 2011.
5 Star, with luxury showrooms in Kidderminster and Worcester, was part of an early wave of businesses to join the Conservatory Outlet Network at the turn of the decade, which now boasts over 25 members situated across the UK.
Richard Manser, Managing Director at 5 Star, explains: “We’re thrilled to be entering our 10th year as members of the Conservatory Outlet Network with annual sales of £8m for the first time in our history! This achievement is testament to the hard work and dedication of our fabulous team, all of whom we are incredibly proud.
“The opening of our second luxury showroom in Worcester was a real watershed moment for us, boosting our sales figures by £3m since opening its doors in January 2017. The Conservatory Outlet team were instrumental in getting our new showroom up and running and were by our side throughout the entire process.
“It’s fantastic to have dedicated support from a fabricator that truly understands our business and offers a personal service. They regularly introduce new and innovative products, allowing us to remain one step ahead of our competition.
“What we value most however is the network itself, which allows us to access and share best practice ideas with companies similar to ours from across the country. To this day, the network continues to help us improve all aspects of our business.”
Michael Giscombe, Managing Director at Conservatory Outlet, continues: “5 Star have become a shining example of a forward-thinking retailer that thrives in a network environment.
“A huge amount of credit has to go to Richard’s exceptional team for their tremendous growth. They are always first to get involved in peer-to-peer initiatives which, not only help to formulate their own ideas, but support the growth of our other network members.
“Richard and his team are true entrepreneurs with a passion for marketing and are a huge asset to our network.”
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