Glass & Glazing Federation (GGF) Member

When looking for replacement windows, double glazing, energy efficient windows, doors or to add a conservatory or orangery to your home where do you start?

Choose a company that is a member of the Glass and Glazing Federation (GGF)!

GGF monitor the performance of member companies to ensures the standard of products and installation remain consistently high.

The Glass and Glazing Federation (GGF) is a trade association that represents over 60% of the home improvement industry by turnover. The GGF's opinion is also regularly sought by Government on Regulation and Consumer issues.

7 Reasons why you should use a GGF Member:

• 1. Your Deposit is Protected – Deposit Indemnity Scheme

  Deposits placed with GGF Members are protected by the GGF's independent Deposit Indemnity Scheme, which safeguards deposits up to £3,000 or 25% of the contract price, whichever is lower.

• 2. All Companies are Vetted

  All GGF Members who supply, fit or install replacement windows, double glazing, energy efficient windows, doors, orangeries and conservatories have been trading for at least 3 years and are vetted to ensure quality of service: this vetting process includes making a site visit to the company's premises, checking 2 years of their accounts and taking up trade and consumer references.

• 3. Companies work to a GGF Code of Good Practice & the GGF Glazing Manual

  All Members work to a GGF Code of Good Practice and to the Technical Standards laid out in the GGF Glazing Manual.

• 4. Customer Charter

  GGF has a Customer charter offering consumers:

  • advice on where to buy
  • advice on what to buy
  • safeguarding of purchases
  • quality service at all times
  • continued customer care

• 5. FREE Conciliation Service

  The GGF provides a FREE Conciliation Service, should a domestic customer and a Member company not see eye to eye over work carried out. In the rare cases that this does not work, the GGF has an independent arbitration scheme run by the Chartered Institute of Arbitrators.

  Please Note: The GGF has no authority regarding compensation, and so we are unable to provide assistance on this issue. In addition, we are an independent third party and will not be drawn into litigation between the customer and the Member. Consequently if litigation was being used, or threatened then we could not intervene.
  

• 6. Conduct is monitored and regulated

  The GGF monitors and regulates the conduct of its Members to ensure that customers are treated fairly.

• 7. Your installation will comply with the Building Regulations

  All GGF Members will comply with the Building Regulations when replacing your windows and doors, this includes ensuring safety glazing is installed in critical locations as well meeting the thermal performance requirements for the replacement products.

  All replacement windows and doors installed within England and Wales need to be registered; this can be done in a number of ways - through registration with a self-certification scheme such as FENSA or through your Local Building Control. A certificate of compliance will be issued, this is required whenever there is a legal transfer of the property by your solicitor.